Privacy Policy

Privacy Statement Regarding Customer and Online User Information

The Privacy Statement Regarding Customer and Online User Information applies to XYZ Roofco LLC, DBA Raftr Roofing + Exteriors (“Raftr Roofing + Exteriors”) and its corporate affiliates, but not to those Raftr Roofing + Exteriors corporate affiliates that have published their own privacy and security statements. This privacy statement also does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with whom you interact.

This privacy statement governs personal information we collect from our customers and online from our website users (“you”), through Raftr Roofing + Exteriors products, services, software, websites, contacts, or our relationship with you.

For the purposes of this privacy statement, “corporate affiliates” means any entity or joint venture that is wholly or partially owned or controlled by Raftr Roofing + Exteriors “Business partners” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. “Personal information” means information which identifies you, such as your name, telephone number, and email address.

Information we collect

Our site uses technologies of third-party partners (such as NextRoll, Google and Facebook) to help us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you recommendations about the home security products that are likely to be of more interest to you. Specifically, NextRoll collects information about your activity on our site(s) to enable us to:

•  measure and analyze traffic and browsing activity on our site;
• show advertisements for our products and/or services to you on third-party sites;
• measure and analyze the performance of our advertising campaigns;

We may share data, such as hashed email derived from emails or other online identifiers collected on our site with NextRoll. This allows our partners to recognize and deliver you ads across devices and browsers.  To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.

We may ask you to provide personal information when you:

• Use our website;
• Request quotes, services, support, or information;
• Place orders for products or services;
• Participate in surveys, sweepstakes, or other promotional activities;
• Subscribe to newsletters, promotional emails, or other materials;
• Apply for a job, submit your resume/CV, or create a candidate profile; or Contact us.

Information we may request includes your email address, name, home address, and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also ask for your Social Security number and other data to process your credit or financing request. Job applicants may be requested to provide information such as educational background, employment experience, and job interest. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences and favorites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with the Raftr Roofing + Exteriors websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.

In order to offer you a more consistent and personalized experience in your interactions with Raftr Roofing + Exteriors, information collected through one source may be combined with information obtained through other Raftr Roofing + Exteriors resources. We may also supplement the information we collect with information obtained from other parties.

Some Raftr Roofing + Exteriors services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Raftr Roofing + Exteriors and the other company may receive information collected in conjunction with the co-branded services and may use the information according to each company’s privacy statement and other agreements with you.

Opting Out

Our partners—such as NextRoll—may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

• The NAI’s opt-out platform
• The EDAA’s opt-out platform
• The DAA’s opt-out platform

How we use personal information

Raftr Roofing + Exteriors uses your personal information to:

• Deliver the services and support, or carry out, the transactions you have requested;
• Send communications to you, such as product safety information, your transactions status (for example, scheduling confirmations), information about products and services available from Raftr Roofing + Exteriors and its corporate affiliates, promotional offers, and surveys;
• Customize, analyze, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
• Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
• Prevent fraud and other prohibited or illegal activities;
• Protect the security or integrity of the website, our business, or our products or services; or
• Otherwise, as disclosed to you at the point of collection.

Personal information collected may be stored and processed in the United States or any other country in which Raftr Roofing + Exteriors or its corporate affiliates, subsidiaries or agents maintain facilities, and by using Raftr Roofing + Exteriors products and services (including our website), you consent to any such transfer of information outside of your country.

Disclosing personal information

We may share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal action; as required by law or regulation; or if Raftr Roofing + Exteriors reasonably believes it is necessary to protect Raftr Roofing + Exteriors, its customers, or the public. In addition, we may share your personal information with business partners that help Raftr Roofing + Exteriors carry out transactions you request or that help Raftr Roofing + Exteriors to customize, analyze, and/or improve our communication or relationship with you, and then only with business partners who share Raftr Roofing + Exteriors’s commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

How you can access that information

Raftr Roofing + Exteriors wants to help you keep your personal information accurate. To view or edit your personal information please contact Raftr Roofing + Exteriors at 678-948-ROOF (7663) to update your customer account or marketing lead information by identifying yourself as a potential customer, past customer or current Raftr Roofing + Exteriors Customer.

How we secure your information

Raftr Roofing + Exteriors is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, Raftr Roofing + Exteriors cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

We will not require you to transmit your SSN on the Internet unless the connection is secure or the SSN is encrypted or require you to transmit your SSN to access a website without requiring additional authentication.

Collection and use of children’s personal information

Raftr Roofing + Exteriors takes children’s privacy seriously. We do not knowingly collect personal information from children under the age of 13 through our websites.

If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.

How we use cookies and web beacons

Raftr Roofing + Exteriors web sites use Raftr Roofing + Exteriors and third party “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a tiny piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file.

We use cookies to store your preferences and other information on your computer to save you time by eliminating the need to enter the same information repeatedly.

We also work with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising on your visits to Raftr Roofing + Exteriorssecurity.com and other websites. Cookies placed by our third-party partners also assist us with measuring the performance of our advertising campaigns.

Similarly, third parties use cookies to deliver advertising on the internet, whether you are on Raftr Roofing + Exteriorssecurity.com or another website, based on your visits to Raftr Roofing + Exteriorssecurity.com and other websites, and to measure the effectiveness of those advertising campaigns. These cookies assist the third parties in identifying the pages you view, the links and ads you click on, and other actions you take on those web pages, and the site from which you came before arriving at a web page.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Raftr Roofing + Exteriors web sites and services that depend on cookies.

How we use web beacons

Raftr Roofing + Exteriors or third parties with whom we have contracted or subcontracted, may use web beacons on our web site, in our emails, in our advertisements on other web sites, or in our advertisements in others’ emails. Similarly, third parties whose content or ads appear at Raftr Roofing + Exteriorssecurity.com, or whose emails Raftr Roofing + Exteriorssecurity.com sends to our users, may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads, or email.